Ensure your NHS trust’s Mirth Connect engine runs reliably, securely, and without interruption using 6B’s dedicated support services. Our expert team handles everything from proactive monitoring to incident resolution, so you can maintain critical data flows between systems and protect clinical workflows and patient safety.
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Trusted by NHS organisations and integration teams, 6B delivers full-lifecycle Mirth Connect support – from initial assessment and architecture review to deployment, monitoring, incident response, version upgrades, and ongoing maintenance. Whether you’re operating open-source 4.5.x or licensed 4.6+, our services cater to your preferred model and risk profile.
Mirth Connect is a widely used healthcare integration engine that facilitates bidirectional transmission of HL7 v2/v3, FHIR, DICOM, X12, and other messages across diverse clinical systems. It uses channel-based architecture – comprising source and destination connectors, filters, transformers, and routing rules – to enable robust data exchanges in clinical, administrative, and operational workflows. Originally open-source, Mirth has recently evolved into a single licensed edition, introducing enterprise features such as advanced security extensions, environment analytics, and centralised channel monitoring tools.
Without dedicated support, trusts risk message delays, channel errors, resource constraints, or misconfigurations that can disrupt electronic prescribing, lab messaging, patient administration, or critical alerts. Effective support ensures uptime, compliance, and clinician confidence.
At 6B, we offer tailored support packages to meet diverse NHS trust needs. We begin with a discovery assessment to understand your deployment model – self-hosted open-source, cloud-hosted licensed, or hybrid – and review your channel architecture, extensions, security, and performance baselines.
Our support model for licensed Mirth 4.6+ includes centralised command center analytics, environment-wide alerting, and enterprise-grade extensions for SSL management, channel history, and message generation. For open-source users, we provide equivalent monitoring and stability services to ensure trusted configuration and operational resilience.
We deliver 24/7 monitoring of key components such as channels, queues, server health, database load, disk usage, error rates, and integration latency. Our automated alerts and human triage enable rapid issue detection, root-cause analysis, and resolution – minimising downtime and sustaining message flow.
We also manage upgrades and migrations – including transitioning from Mirth 4.5 to licensed 4.6+ – reducing risk through compatibility assessments, channel refactoring, extension testing, and controlled deployment.
Our proactive support prevents clinical disruption by reducing channel failures, latency, and delivery errors. Monitoring and alerting tools detect anomalies early, avoiding impact on vital workflows like order entry, e-prescribing, results reporting, and discharge summaries.
Outsourcing Mirth management reduces Trust IT burden – allowing internal teams to focus on transformation priorities. Our experienced engineers understand NHS integration complexity and best practices, covering engine DR, backup, security, and performance.
Our analytics dashboards offer transparent insight into uptime, channel success rates, error trends, and version health. Regular reports identify opportunities for optimisation, capacity tuning, and platform enhancement, helping you plan future initiatives with confidence.
Supporting both open-source and licensed models means you retain flexibility. If moving to licensed Mirth 4.6+ for enterprise features, our team ensures a smooth transition and ongoing system stability.
Our engineers blend technical Mirth expertise with understanding of NHS interoperability workflows. We support both open-source and licensed Mirth deployments, providing smooth version upgrades, environment tuning, extension management, and channel reconfiguration.
We build monitoring solutions tailored to Mirth architecture – tracking host metrics, channel logging, queue depth, message latency, and integration errors. Severe alerts trigger swift SLA-based response and diagnostic workflows, backed by clear escalation processes.
Our reusable automation tools and configuration templates help us deploy support packages swiftly, ensuring consistent coverage across Trusts. We apply data governance and cybersecurity policies aligned to NHS DSPT, ISO 27001, DCB standards, and auditability frameworks.
With flexible support tiers – from business-hours monitoring to full 24/7+upgrade management – we tailor engagement to your risk profile and capacity. Our goal is to provide dependable, integrated care journeys through resilient messaging infrastructure.
