NHS Trust Integration Environment Support and Monitoring

Keep your NHS integration environment reliable, visible, and resilient with 6B’s specialist support and monitoring service. We help Trusts monitor critical interfaces and data flows across platforms including Rhapsody, InterSystems, Mirth Connect, Qvera, Cloverleaf, and others – identifying issues early and helping keep healthcare information moving between systems.

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Our team works alongside NHS Trust IT and integration teams to provide proactive monitoring, incident investigation, supplier coordination, interface support, and technical expertise. Whether you need additional resilience around an internal team or a wider managed service, we provide flexible support tailored to your integration environment.

Contact 6B to start with a free Integration Environment Health Check to understand your current integration landscape, identify operational risks, and assess where improved monitoring or support could strengthen resilience.

Access Integration Hub / Conexes Integration Engine Support Dedalus Viaduct Integration Engine Support Enovacom Integration Engine Support Infor Cloverleaf Integration Engine Support iNTERFACEWARE Iguana Integration Engine Support InterSystems Ensemble Integration Engine Support InterSystems HealthShare Health Connect Integration Engine Support InterSystems IRIS Integration Engine Support NextGen Mirth Connect Integration Engine Support Qvera Integration Engine Support Rhapsody Integration Engine Support

Understanding 6B’s NHS Integration Environment Support & Monitoring Offering

NHS Trusts depend on complex integration environments to move information between EPRs, PAS platforms, departmental systems, clinical applications, and wider NHS services. Yet integration failures are not always obvious. An engine may be online while messages are delayed, queues are growing, or a connected system has stopped sending or receiving information.

6B’s NHS Integration Environment Support & Monitoring service provides greater visibility across these critical data flows. We monitor agreed areas of your environment for interface failures, message queues, throughput changes, processing delays, connectivity issues, and unusual behaviour – helping identify problems before they develop into wider disruption.

Our team brings hands-on experience across major integration engines, including Enovacom, Cloverleaf, InterSystems HealthShare Health Connect, InterSystems IRIS, InterSystems Ensemble, Mirth, Qvera, Rhapsody, and more. This allows us to support the wider integration environment rather than focusing only on the underlying engine.

Our NHS Integration Environment Support & Monitoring Process

We start with a free Integration Environment Health Check, working with your team to understand your integration platforms, critical interfaces, connected systems, monitoring arrangements, support model, and known operational risks. This provides an independent view of your current environment and highlights where greater visibility, resilience, or specialist support may be valuable.

Where ongoing support is required, we define a service around your Trust’s needs, including monitoring coverage, SLAs, escalation paths, and reporting. Monitoring can cover interface status, message volumes, queues, processing times, failures, connectivity, and changes in normal behaviour.

When an issue is identified, our integration specialists investigate the wider data flow to understand where the problem is likely to sit. Where another supplier or internal team needs to act, we can help coordinate the technical investigation and provide the evidence required to move the incident towards resolution.

Regular service reviews and reporting help identify recurring problems, technical risks, and opportunities to improve the integration environment over time.

Estimate the Cost of Your NHS Trust Integration Environment Support Requirements

Please answer a few questions to help our NHS Trust Integration Environment support team accurately assess your needs and calculate a personalised quote quicker.

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What support model are you looking for?

NHS Trust Integration Environment Support FAQs

Our free health check provides an independent review of your current integration environment. We assess key platforms, interfaces, connected systems, monitoring coverage, support arrangements, known issues, and operational risks before recommending any ongoing support or monitoring service.

Integration engine support focuses primarily on the middleware platform itself. Integration environment support looks more broadly at interfaces, message flows, connected systems, endpoints, and dependencies to understand whether information is moving successfully across the complete integration pathway.

Yes. We can support hybrid environments using multiple platforms, such as Rhapsody alongside InterSystems Health Connect, Mirth Connect, Qvera, Cloverleaf, or other technologies. This provides a more consistent approach to monitoring and support across the wider estate.

For extremely complex needs, and bespoke environments, we also offer bespoke software development services for NHS Trusts.

Proactive monitoring can identify interface failures, growing queues, unexpected changes in message volumes, processing delays, or connectivity problems before they create wider disruption. This allows potential issues to be investigated earlier rather than relying solely on users reporting missing information.

6B can investigate the wider data flow to help identify where the issue is likely to sit. Where another supplier needs to take action, we can provide technical evidence and help coordinate the investigation, reducing the burden on internal Trust teams.

Yes. Our service can complement an existing team by providing additional monitoring, third-line support, specialist expertise, additional capacity, or out-of-hours resilience rather than replacing internal capability.

Yes. Monitoring can look beyond simple up/down status to identify unusual behaviour such as falling message volumes, increasing processing times, queue growth, recurring errors, or unexpected changes in normal interface activity.

Yes. Where monitoring identifies recurring faults, technical debt, or poorly performing interfaces, our wider interoperability and engineering teams can investigate and remediate the underlying issue rather than repeatedly responding to the same incident.

Readiness checklist for NHS Trust Integration Support

  • List the integration engines and platforms currently in use
  • Share any available architecture diagrams showing key systems and data flows
  • Identify the most critical interfaces and services relied on by clinical or operational teams
  • Highlight known recurring issues, failed interfaces, queue problems, or manual workarounds
  • Share current monitoring tools, alerts, and operational dashboards
  • Identify key third-party systems and suppliers connected to the integration environmentOutline current support responsibilities, escalation routes, and out-of-hours arrangements
    Provide any available information on message volumes, processing patterns, and known
  • performance issues
  • Highlight upcoming system changes, upgrades, migrations, or EPR transformation activity
  • Share any areas where the Trust has concerns about resilience, visibility, documentation, or internal capacity

NHS Trust Integration Environment Support Insights

Integrating With: Rhapsody Integration Engine Advanced Monitoring Frameworks for NHS Trust Integration Engines Digital Health Managed Services Improving High Availability and Failover Strategies via Digital Health Managed Services in Trust Integration Engines Rhapsody Trust Integration Engine FIFO Explained: How Message Ordering Works Across Routes Integrating with: Enovacom Integration Engine List of Trust Integration Engines (TIEs) in NHS Trusts in England