Trusted by ICSs, hospital trusts, and digital transformation teams, 6B provides full-lifecycle HealthShare support. We begin with installation and system assessment, proceed to proactive monitoring and performance tuning, and continue through version upgrades and long-term system governance. Whether your deployment is cloud, on-premise, or hybrid, our approach is tailored to your digital care record and integration goals.
Understanding InterSystems HealthShare
HealthShare is a unified interoperability platform that aggregates, normalises, deduplicates, and manages longitudinal patient data from a wide variety of health and social care systems. It supports standards including HL7 v2, FHIR, CDA, DICOM, X12, and IHE, creating the foundation for shared care records, master patient indices, semantic interoperability, and advanced analytics. Deployed across NHS regions, ICSs, health information exchanges, and national services, HealthShare delivers trusted, clean data and real-time insights into patient care.
Without continuous oversight, HealthShare environments can suffer from delayed messages, queue backlogs, audit inconsistencies, performance degradation, or misaligned governance. These issues can compromise clinical workflows, data accuracy, and patient safety. Our support ensures your HealthShare engine remains resilient, compliant, and responsive.
Our InterSystems HealthShare Support Services
We begin by performing a detailed discovery phase and architecture audit. This includes reviewing deployment topology, adapter configurations, data volumes, throughput, and resilience measures. Next, we deploy tailored monitoring that tracks infrastructure metrics, message pipelines, queue depths, latency, error rates, and audit logging.
We offer 24/7 alerting, with rapid triage workflows designed to prevent disruptions. We manage version upgrades, cloud migrations, and updates for HealthShare modules such as the Unified Care Record, Care Community, EMPI, Provider Directory, and Health Insight. Capacity planning and performance tuning ensure your engine remains optimised as message volumes and use cases grow.
We keep security and compliance firmly in focus. We maintain TLS configurations, secure user access policies, audit integrity, and patch management in line with NHS DSPT and ISO 27001 standards. Our team works alongside internal IT, vendor partners, and national services to coordinate changes, incident responses, and upgrades.
Benefits of Our InterSystems HealthShare Support
With 6B monitoring your HealthShare environment round the clock, you gain confidence in reliable messaging infrastructure across all clinical and operational systems. Clinicians maintain access to complete, up-to-date patient records across care boundaries. Delays, errors, or performance issues are resolved before they impact care delivery.
Our support model reduces pressure on internal teams by providing deep platform expertise and rapid troubleshooting. Trusts benefit from faster incident recovery, stronger technical insight, and lower total cost of ownership.
We provide actionable insight through dashboards and reports showing uptime, message throughput, queue trends, error analytics, and performance metrics. These help guide strategic planning as regional interoperability and digital care record objectives evolve.
Our services are flexible and designed to scale with your ambitions. Whether extending use cases into social care, population health, or new analytics and clinical pathways, our support adapts alongside your HealthShare deployment.
