InterSystems Health Connect Integration Engine Support

Trusted by healthcare providers and integrated care systems, 6B offers full-lifecycle Health Connect engine support – from initial deployment and architecture assessment to 24/7 monitoring, performance tuning, version upgrades, and long-term management. Whether you’re running on-premise, cloud-based, or hybrid environments, our services are tailored to fit your interoperability strategy and risk profile.

Understanding Health Connect

InterSystems Health Connect is a high-volume, cloud-first integration engine designed specifically for healthcare interoperability. It supports HL7 v2, FHIR, DICOM, CDA, X12, and IHE profiles, enabling real-time data exchange across EPRs, lab, imaging, devices, and national services. Built for high availability, automatic failover, and enterprise-grade monitoring, it offers scalable performance even under peak load. Health Connect bridges legacy data formats and FHIR-based workflows, making it ideal for NHS environments undergoing digital transformation.

Without expert support, trusts face risks such as message delays, missing audit trails, security gaps, and infrastructure bottlenecks – all of which can disrupt clinical services or national reporting obligations.

Our Integration Engine Support Services

We begin with a detailed discovery and architecture audit, reviewing deployment topology, adapter configurations, message volumes, throughput, and resilience mechanisms. This baseline informs our tailored monitoring setup tracking server performance, queue backlog, message latency, error rates, and audit logs.

Our 24/7 alerting system detects anomalies early and triggers rapid incident triage with defined SLAs to minimise disruption. We manage version upgrades – including moving to newer engine releases – covering compatibility testing, regression checks, and secure rollout. Performance tuning and capacity planning ensure your engine scales with demand. We also maintain TLS configurations, audit mechanisms, and patching in line with NHS data protection requirements.

Our team coordinates incident, change, and upgrade activities with internal IT teams, vendors, and national services. We provide clear dashboards and monthly reports summarising uptime, message throughput, error trends, performance, and recommendations.

Benefits of 6B’s Health Connect Support

Proactive monitoring and rapid resolution help to maintain clinician confidence by keeping message flows uninterrupted and available. Our services prevent downstream delays in critical workflows such as lab reporting, order communications, and alerting.

By partnering with 6B you reduce the need for specialist in-house resources and benefit from our domain expertise. This results in faster issue resolution, deeper diagnostics, and reduced total cost of ownership.

Our performance dashboards and reporting dashboards transparently highlight system health and opportunities for improvement – informing strategic decisions for future upgrades and transformation efforts.

Our approach is designed to support your engine environment as it evolvesw – hether that means expanding throughput to accommodate population health, integrating national services, or adopting new FHIR-based flows – it keeps your integration aligned with NHS goals.