Access Integration Hub / Conexes Integration Engine Support

Trusted by community, mental health, and social care providers, as well as ICSs and acute Trusts, 6B delivers comprehensive engine support. We manage your system end to end – from architecture review to live monitoring, incident resolution, version management, and ongoing governance. Whether your deployment is cloud-based, hybrid, or on-premise, our approach is tailored to fit your interoperability vision and risk tolerance.

Understanding Access Integration Hub / Conexes

Access Integration Hub provides a secure, cloud-powered platform for sharing data between Access Rio and other systems including mobile apps, third-party care systems, shared care records, and national infrastructure. It eliminates manual data entry by automating bi-directional exchange, ensuring data accuracy, clinical safety, and operational efficiency. The Hub supports complex workflows such as mobilisation, pathology and radiology orders via integrations with ICE, and national mental health crisis plans and child health event management – all with a robust role-based access control model.

The Hub enables community and mental health teams to work more effectively by providing tailored, role-specific interfaces and seamless data updates across care settings. With its real-time integration backbone, the Hub underpins efforts to deliver joined-up care, unlock mobile working, and reduce administrative overhead across care pathways.

Our Integration Engine Support Services

We begin with a full discovery workshop and architectural audit of your Hub deployment. We assess message volumes, bi-directional workflows, interface patterns, VPN or API connectivity points, and authentication layers. From here we implement proactive monitoring that checks service health, latency, queue depth, API success rates, and error thresholds.

Our support model includes 24/7 alerting and incident triage, version and configuration management, connector and API tuning, capacity planning, and patch and upgrade coordination. We support migrations between deployment models, assist in testing platform updates, and maintain RBAC policies in line with clinical and compliance requirements.

Integration with internal IT teams, Access support, and third-party vendors ensures swift resolution of system issues. We also deliver performance analytics and monthly health reports, helping you track uptime, throughput, error trends, and optimization opportunities.

Benefits of 6B Support

With round-the-clock monitoring and efficient incident management, your Hub remains dependable, safeguarding clinical workflows across Access Rio and connected systems. Our managed service reduces internal staffing pressures and ensures consistent adherence to interoperability and safety standards.

Our transparent dashboards help you maintain visibility over system performance, connector success rates, error resolution times, and upgrade readiness – all essential metrics for strategic planning and digital maturity.

Our scalable model adapts to your evolving deployment – whether you’re expanding mobile working, deploying new shared care record pathways, or integrating national services like mental health crisis planning or child health event handling.