From supporting NHS integration engines to maintaining complex digital health platforms, 6B delivers proactive, standards-compliant managed services that ensure your systems remain secure, stable, and aligned with NHS digital strategy. Whether you’re a healthcare provider, software vendor, or public sector partner, we act as an extension of your team – offering deep technical expertise and responsive support.
Our managed services are designed to protect your investment, minimise downtime, and enable continuous improvement in dynamic clinical and regulatory environments.
Understanding 6B’s Managed Services Offering
Healthcare organisations face increasing pressure to modernise infrastructure while maintaining uninterrupted service. At the same time, health tech vendors must keep platforms compliant, up to date, and interoperable with NHS systems – without overburdening internal teams.
6B’s managed services meet these challenges head-on. We combine technical support, application maintenance, and integration management into modular service packages that adapt to your needs. Whether you require 24/7 incident response, routine updates, API monitoring, or help managing your trust’s integration engine, we’re here to help.
Our team has hands-on experience supporting a wide range of digital health solutions and integration environments – from patient engagement platforms and clinical applications to HL7 and FHIR-based interfaces across major EPR systems.
Our Managed Services Process
We begin with a discovery phase to understand your systems, workflows, and service expectations. From there, we define clear SLAs, escalation paths, and support models tailored to your organisation – whether that’s a dedicated technical team, shared resource model, or third-line escalation point.
We provide a comprehensive onboarding process that includes system documentation, access management, and configuration reviews. Once live, we proactively monitor systems for performance, uptime, and compliance – using tools aligned with NHS and vendor best practices.
For digital health vendors, we offer managed support for your deployed applications – including FHIR interface maintenance, bug fixes, release management, and user support. For NHS Trusts, our integration engine support includes interface monitoring, message queue management, alerting, and change control for platforms like Rhapsody, Ensemble, and Mirth.
Our structured approach ensures transparency, responsiveness, and ongoing value – with regular reporting, continuous service improvement, and a focus on real-world outcomes.
Selected Managed Services Case Studies
Explore how we’ve partnered with health and care organisations to deliver managed services that solve complex challenges and drive measurable impact.
NHS Dorset ICB
Shaping Future-Ready Data Integration for NHS Dorset ICB
First Databank
Extending AnalyseRx Integration to TPP SystmOne
The Royal Wolverhampton NHS Trust
Transforming Digital Access for The Royal Wolverhampton NHS Trust
Spectral AI
Integrating AI Wound Imaging with Hospital EPR Systems
NHS Staffordshire and Stoke-on-Trent ICB
Transforming GP Data Integration for Population Health Management
Better
Enabling Seamless Integration Between Better and SystmOne
Estimate the Cost of Your Managed Services Requirements
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Thank you for your request! 🙌 We will review your project and get back to you within 24 hours to share a ballpark estimate.
Want to speak to someone today? Call 6B on 0113 350 1290.
Readiness checklist for Managed Services
- Inventory in-scope systems and integrations (environments, versions, hosting, EPR/TIE endpoints) and provide architecture diagrams
- Define SLAs/SLOs and incident priorities with an escalation matrix (service hours, P1–P3 definitions, comms channels)
- Prepare secure access: named accounts, RBAC, VPN/HSCN details, IP allowlists, break-glass procedure, and credential handover process
- Provide runbooks and change controls: deployment steps, maintenance windows, CAB process, rollback plans, and config baselines
- Confirm monitoring and logging scope: existing tools, alert thresholds, log retention, audit requirements, and reporting cadence
- Document compliance and security posture: DSPT/DTAC status, DPIAs, vulnerability management, patch policies, and pen-test history
- Establish continuity targets and data protection: RPO/RTO, backup schedules, restore tests, DR site details, and data residency