NHS Trust Integration Engine Support

Ensure your NHS integration environment runs reliably and securely with 6B’s specialist support for integration engines. We provide trusted, hands-on support for key NHS integration platforms – including Rhapsody, InterSystems Ensemble, Mirth Connect, and others – helping Trusts maintain continuity, manage complexity, and meet interoperability goals.

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Our team works directly with NHS Trust IT teams and integration leads to provide monitoring, incident response, interface optimisation, and change control for integration engine environments. Whether you need full outsourced management or targeted third-line support, we offer tailored service models aligned with NHS governance and technical requirements.

Access Integration Hub / Conexes Integration Engine Support Cloverleaf Integration Engine Support Enovacom Integration Engine Support InterSystems Ensemble Integration Engine Support InterSystems Health Connect Integration Engine Support InterSystems HealthShare Integration Engine Support InterSystems IRIS Integration Engine Support Mirth Connect Integration Engine Support NextGen Integration Engine Support Orion Health Integration Engine Support Qvera Integration Engine Support Rhapsody Integration Engine Support

Understanding 6B’s NHS Trust Integration Engine Support Offering

NHS Trusts rely on integration engines as the backbone of their digital ecosystems – enabling safe, reliable data exchange across EPRs, departmental systems, and national services. Yet, maintaining these environments can be complex, with growing demands for compliance, resilience, and interoperability placing increasing strain on internal teams.

6B’s NHS Trust Integration Engine Support is designed to relieve that pressure. We provide a structured, standards-driven service that ensures your Trust’s integration environment remains secure, optimised, and aligned with NHS digital strategy. From day-to-day monitoring and incident management to interface tuning and system upgrades, our services adapt to your operational needs.

Our team brings hands-on experience across major NHS-approved integration engines, including Rhapsody, InterSystems Ensemble, Mirth Connect, and more. This breadth of expertise allows us to act as an extension of your IT team – delivering reliable, proactive support that protects continuity of care and underpins digital transformation initiatives.

Our NHS Trust Integration Engine Support Process

We start by conducting a discovery phase to build a complete picture of your integration landscape – mapping environments, endpoints, and workflows while capturing your Trust’s service requirements. From there, we design a tailored support framework, defining SLAs, escalation paths, and reporting structures in line with NHS governance.

During onboarding, we implement robust access and security protocols, review configuration and change controls, and establish proactive monitoring for key performance and compliance metrics. Once in place, our dedicated team delivers continuous oversight – ensuring rapid incident response, effective queue management, and timely application of updates or patches.

Our structured process is designed to provide transparency and assurance at every stage. Regular service reviews, performance reports, and continuous improvement cycles mean your Trust benefits not only from operational stability, but also from ongoing optimisation of your integration engine environment. Whether supporting BAU operations or major transformation projects, we help your Trust deliver safe, connected, and future-ready healthcare systems.

Estimate the Cost of Your NHS Trust Integration Engine Support Requirements

Please answer a few questions to help our NHS Trust Integration Engine support team accurately assess your needs and calculate a personalised quote quicker.

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What support model are you looking for?

NHS Trust Integration Engine Support FAQs

Outsourcing NHS Trust Integration Engine Support provides access to specialist expertise, 24/7 monitoring, and faster incident resolution without the overhead of maintaining a large in-house team. This ensures NHS Trusts can meet interoperability requirements while optimising resources and improving service resilience.

Specialist integration engine support ensures that all interfaces, data flows, and configurations align with NHS Digital guidelines, DSPT standards, and ISO 27001 requirements. This reduces compliance risks and helps Trusts demonstrate robust data security and governance in audits.

Yes, support packages can be designed for hybrid environments where NHS Trusts use more than one integration engine—such as Rhapsody alongside InterSystems Health Connect. This ensures seamless interoperability between systems and avoids performance bottlenecks across platforms.

For extremely complex needs, and bespoke environments, we also offer bespoke software development services for NHS Trusts.

Proactive monitoring detects potential performance issues, bottlenecks, or interface errors before they impact clinical workflows. With real-time alerts and preventative measures, NHS Trust Integration Engine Support ensures continuity of care and minimises downtime in critical services.

Response times depend on the service level agreement (SLA), but dedicated NHS Trust Integration Engine Support typically offers rapid escalation protocols, often with critical issues addressed within minutes and routine requests resolved within agreed service windows.

Optimisation ensures interfaces run efficiently, reducing message delays, data duplication, or processing errors. This leads to more accurate patient records, faster information sharing, and ultimately, improved clinical decision-making and patient outcomes.

Yes. Specialist teams support Trusts through major upgrades, migrations, and digital transformation projects by managing configuration changes, testing new interfaces, and ensuring uninterrupted service during implementation.

Support services include encrypted data transfer, role-based access controls, audit trails, and continuous vulnerability monitoring. These measures help NHS Trusts maintain compliance with GDPR and NHS security standards while safeguarding sensitive patient information.

Readiness checklist for NHS Trust Integration Support

  • Document all integration engines in use, their versions, endpoints, and supported protocols
  • Provide architecture diagrams showing system connections, data flows, and dependencies
  • Define SLAs, escalation paths, and incident response expectations aligned with NHS governance
  • Prepare secure access credentials, VPN/HSCN details, and RBAC policies for onboarding
  • Compile configuration baselines, change control processes, and rollback procedures
  • List monitoring tools, alert thresholds, and reporting requirements currently in place
  • Share compliance evidence for DSPT, DTAC, and NHS information governance standards
  • Confirm backup, disaster recovery, and continuity arrangements for integration environments

NHS Trust Integration Engine Support Insights

Integrating with: Enovacom Integration Engine List of Trust Integration Engines (TIEs) in NHS Trusts in England Integrating With: Rhapsody Integration Engine