Ensure the long-term success of your digital health platform with 6B’s support and maintenance services. We provide structured, proactive support to keep your solution stable, secure, and aligned with evolving NHS requirements – whether it’s a patient-facing app, clinician dashboard, or cloud-native integration service.
Get in touchWhether you're developing a new digital health product or extending an existing solution with Digital Health Support and Maintenance, Whether you're developing a new digital health product or extending an existing solution with
We partner with digital health vendors, public sector organisations, and NHS Trusts to deliver responsive technical support, ongoing maintenance, and compliance-driven updates. Our flexible support models help you reduce downtime, improve reliability, and scale with confidence – all while maintaining a strong focus on patient safety and service continuity.
Whether you need full-lifecycle application support or targeted assistance for APIs, data feeds, or third-party integrations, 6B provides the expertise and infrastructure to keep your solution running smoothly.
Digital health systems operate in fast-moving environments – subject to regulatory changes, integration updates, clinical feedback, and patient demand. Without dedicated support, even well-built platforms can encounter performance issues, security risks, or usability problems over time.
6B’s support and maintenance offering is purpose-built for digital health products. We understand the pressures faced by health tech teams and NHS stakeholders alike, and we help bridge the gap between application development and real-world clinical usage.
We cover a wide range of platforms – including mobile apps, web portals, cloud-hosted services, and backend APIs – supporting technologies such as HL7 FHIR, OAuth 2.0, OpenID Connect, and SMART on FHIR. Our services are aligned with NHS DTAC, DSPT, and data security standards, ensuring compliance is built into every support interaction.
Every support engagement begins with a structured onboarding phase where we review your architecture, document key workflows, and agree on SLAs and escalation paths. We then provide proactive and reactive support services tailored to your needs – whether as a first-line contact point or a third-line technical escalation partner.
Our support services typically include:
We offer flexible working hours, including out-of-hours support for critical services, and maintain detailed audit trails for all incidents and changes. Our team works collaboratively with your developers, product owners, and NHS customers to ensure issues are resolved efficiently and transparently.
We also provide continuous service improvement through regular reviews, roadmap planning, and strategic technical input – helping you meet clinical, operational, and regulatory goals.
Partnering with 6B gives you access to a dedicated team that understands both the technology and the environment your solution operates in. Benefits include:
Increased uptime: Faster resolution of technical issues ensures consistent availability for patients and clinicians
Improved security: Proactive patching and monitoring protect sensitive health data and maintain compliance
Ongoing NHS alignment: Support and updates help keep your solution in line with national digital health standards
Lower operational load: Free up internal teams to focus on product development and customer engagement
Better user experience: Addressing bugs and usability issues quickly improves satisfaction and adoption
Our support services are designed to scale with you – whether you’re supporting a pilot programme, an expanding regional deployment, or a live nationwide platform.
6B has a proven track record of supporting digital health products across the UK. We work with health tech startups, public sector partners, and enterprise vendors to keep their solutions safe, stable, and responsive to NHS environments.
Our team combines deep knowledge of clinical systems, integration protocols, and software architecture – allowing us to diagnose and resolve issues quickly, while ensuring all actions meet NHS governance standards. We’re experienced with FHIR R4, RESTful APIs, secure authentication, cloud hosting, and third-party interoperability.
We build trust through transparency, responsiveness, and consistent delivery. Whether supporting a mobile app for remote care, a clinician-facing dashboard, or a complex integration layer, we act as an extension of your team – focused on delivering real-world impact and long-term value.
