NHS Notify API Integration

6B works with digital health innovators, NHS Trusts, ICBs, and care providers to design, develop, and deploy secure NHS Notify integrations. From onboarding and template setup to API development, callback handling, and production monitoring, we help your platform communicate confidently and compliantly.

What is the NHS Notify API?

The NHS Notify API provides a RESTful, JSON-API interface for sending messages to citizens where there is a lawful basis for care-related communications. It supports single and batch messaging to the NHS App, email, SMS, or letter, along with message templating, smart channel routing, multiple language and format support, and delivery tracking via callbacks. The API uses secure, application-restricted authentication via signed JWTs and operates across sandbox, integration, and production environments on the NHS API Platform.

Our NHS Notify Integration Process

6B delivers NHS Notify integrations from discovery to post-launch. We start by assessing your messaging requirements, guiding you through the NHS Notify onboarding process and confirming your lawful basis. Once onboarding begins, we support you in creating message templates or configuring free-text messaging fields. Our development team implements integration points for sending and tracking messages, sets up authentication using signed JWTs, and performs sandbox testing using NHS-provided test environments.

We also develop and secure callback endpoints so that your system can receive delivery notifications and update records accordingly. Callback requests are authenticated and signed, and our implementation ensures signature verification is robust and idempotent. Following development and integration testing, we support you through smoke testing and go-live preparation using approved test patients in the production environment. Once live, we continue to monitor performance and provide technical support, helping you scale your communications securely and reliably.

Benefits of NHS Notify Integration

By integrating with NHS Notify, your organisation can reach patients directly using their preferred communication channel. This reduces missed communications and improves response rates. NHS Notify handles delivery infrastructure, removing the need to maintain complex messaging systems internally. It provides built-in compliance with NHS standards and accessible formatting requirements, streamlining your assurance obligations. The service also includes delivery tracking so you can assess message performance and identify any issues in near real time. With its scalable infrastructure, NHS Notify supports small updates and large-scale communications alike.