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NHS App Integration

Integrate your digital health service with the NHS App through 6B’s expert support. We help NHS suppliers, ICBs, and digital health innovators deliver secure, seamless integrations that allow patients to access services, submit information, and manage their health directly through the NHS App.

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Whether you're developing a new digital health product or extending an existing solution with NHS App integration, 6B brings the technical expertise, healthcare insight, and experience needed to accelerate delivery.

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Rebecca

Business Development

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From consultation and design to technical delivery and release, 6B works closely with the NHS App team to ensure your integration meets national standards for interoperability, accessibility, and clinical safety.

Understanding NHS App Integration

The NHS App is a key part of NHS England’s digital transformation strategy. It gives patients secure access to services such as appointment booking, prescription requests, access to health records, and communications from healthcare providers. Increasingly, third-party services are being integrated into the app to extend its value – including online consultations, patient-reported data tools, shared care records, and remote monitoring platforms.

To integrate with the NHS App, services must meet strict criteria related to commissioning, functionality, clinical relevance, and user experience. Integration must also align with NHS Login for authentication and comply with all NHS App technical and governance standards.

Our NHS App Integration Process

At 6B, we support organisations through each stage of NHS App integration – including Wayfinder, and Patient Care Aggregator API integrations – from eligibility assessment and technical planning to build, test, and deployment.

We begin by working with your team to define your service and assess its suitability for integration. This involves close collaboration with the NHS App team and includes reviewing commissioning status, delivery model (e.g. web-based interface or API-driven service), and existing NHS Login integration.

You will be asked to provide key information such as:

  • A description of your service and user groups
  • Confirmation of NHS Login integration
  • Details about data flows, privacy policies, and data processing contracts
  • A test account for usability and accessibility assessments

6B coordinates design workshops and joint planning sessions with the NHS App team to map out the integration pathway. We determine how best to embed your service into the NHS App experience – whether via web-based interaction or direct API integration – and how to ensure it meets national accessibility, security, and user experience requirements.

Design, Build and Release

NHS App integrations typically follow one of two models:

Web integrations – allow your existing platform to be launched from within the NHS App, using NHS Login to authenticate users. These are ideal for services such as online consultations, symptom checkers, patient access to documents, and care plan submissions.

API integrations – provide deeper technical connections, enabling features like direct messaging, notifications, and appointment bookings. These integrations may require use of the NHS App API and collaboration with systems such as NHS Notify or the Patient Care Aggregator, particularly for secondary care services.

6B supports the design and development of your integration in line with NHS App standards, including full usability testing, device and browser compatibility checks, and clinical safety assessments. We guide your team through NHS assurance processes and ensure all technical and compliance documentation is complete and accurate.

Once development and testing are complete, we support you in planning a Minimum Viable Product (MVP) rollout. This phased release typically begins with selected GP practices or NHS Trusts, allowing real-world validation before broader deployment. 6B manages the technical onboarding, live environment setup, and pilot support to ensure a smooth transition to full release.

Why Choose 6B for NHS App Integration?

We’ve supported health tech suppliers and NHS services through successful NHS App integrations – from early planning to go-live. We understand NHS Digital’s process, standards, and technical stack.

From initial application to service design, development, testing, and controlled rollout, 6B provides hands-on support. We coordinate with the NHS App team and other national bodies to keep your project moving forward.

As NHS Login integration experts, we ensure your authentication journey meets requirements from day one. We also support connections with NHS Notify, NHS API Gateway, and the Patient Care Aggregator.

All integrations are developed in line with NHS App Standards, including accessibility (WCAG 2.1), clinical safety (DCB0129), information governance, and cyber security best practices.

6B works with NHS Trusts, ICBs, and digital health companies across the UK. Our integration work spans EHR platforms, national APIs, and NHS-facing services – ensuring your product is interoperable and NHS-ready.

NHS App Integration FAQs

NHS App integrations can be delayed or rejected due to gaps in technical readiness, missing NHS Login integration, or non-compliance with accessibility and clinical safety standards. A frequent blocker is incomplete or outdated SCAL (Supplier Conformance Assessment List) documentation. Working with a partner like 6B helps identify these risks early through structured readiness assessments and NHS liaison, ensuring your NHS App Integration progresses without avoidable delays.

Primary care integrations often involve online consultations, document requests, and patient messaging—typically via web-based user interfaces. Secondary care services, however, may require deeper integration with systems like the Patient Care Aggregator or NHS App APIs to manage outpatient bookings and referrals. 6B understands the nuances of both contexts and can tailor your NHS App Integration approach accordingly.

For a successful web-based NHS App Integration, your platform must be responsive, WCAG 2.1 AA compliant, and capable of suppressing headers/footers to match the NHS App experience. Additionally, JavaScript API support is often required to enable seamless navigation. 6B helps you align your front-end architecture with NHS Digital’s specifications to avoid rework during assurance.

To maintain consistency and trust, the NHS App enforces strict style and usability guidelines. However, limited customisation—such as tailored content and service-specific onboarding flows—is possible within the web view. Major changes or new functionality require NHS approval and may only be implemented quarterly. 6B can help plan these roadmap changes strategically to maximise impact without disrupting NHS App compliance.

Yes, but how you integrate depends on your care setting. Primary care services typically onboard via NHS Notify, while secondary care providers must integrate with the NHS App Messaging API and engage with the Patient Care Aggregator. Messaging can include keyword replies and time-sensitive notifications. 6B provides end-to-end support to design, develop, and secure these advanced communication features.

Before your service can go live on the NHS App, you must complete and submit:

  • Supplier Conformance Assessment List (SCAL)
  • Clinical safety documentation (including DCB0129)
  • Data flow diagrams and privacy assessments
  • Connection Agreement contract

These must be approved by NHS Digital. 6B manages this assurance documentation process, helping ensure accuracy and completeness to prevent integration delays.

Timelines can vary, but most NHS App integrations take between 6 to 9 months, depending on service complexity, internal readiness, and NHS prioritisation cycles. Key gating steps include the Product Assessment phase, development in NHS Sandpit/AOS environments, and the completion of assurance artefacts. With 6B’s experience navigating NHS App timelines, we can help accelerate progress by anticipating blockers and aligning delivery plans.

Integrating with the NHS App increases trust, convenience, and visibility—three critical factors in digital health adoption. Patients already using the NHS App are more likely to engage with integrated services without additional downloads or onboarding. By surfacing your solution within a trusted national platform, NHS App Integration positions your service as both scalable and NHS-aligned, especially when considering the NHS 10 year plan, increasing uptake and long-term retention.

NHS App Integration Insights

Architecting For Scale: Serverless Patterns In NHS Applications Integrating With: The NHS App