Written by Technical Team | Last updated 31.07.2025 | 6 minute read
NHS Trusts and healthcare innovators face the challenge of ensuring that patient information flows seamlessly across platforms without duplication, delay, or risk to security. For those looking to integrate with Access Rio, the Conexes API provides a structured, secure, and scalable way to achieve this.
Among the wide range of Conexes API packs available, the Demographics, Documents, and Appointment Packs are often the most critical starting points for Access Rio integration. They form the backbone of patient record management, enabling healthcare organisations and digital health innovators to deliver connected, data-driven services that improve both operational efficiency and patient outcomes.
This article explores these three essential API packs in detail, providing digital health innovators with a clear understanding of how they can be used to unlock the full potential of Access Rio integration.
Healthcare organisations face daily challenges in managing vast amounts of patient information. When different systems are unable to communicate, clinicians are often forced to duplicate data entry, risking inconsistencies and wasting precious time. Access Rio integration through the Conexes API tackles this problem head-on, enabling seamless data exchange and reducing the reliance on manual updates.
For digital health innovators, this means the ability to design applications and services that connect directly to patient records in Access Rio, ensuring that data is accurate, up to date, and available in real time. From streamlining patient registrations to managing clinical documents and ensuring appointments are correctly scheduled, the benefits of Access Rio integration extend across every aspect of patient care and service delivery.
Conexes acts as a secure middleware platform that connects Access Rio to external systems, mobile apps, and partner solutions. Hosted in Servelec’s cloud infrastructure and protected by strict security protocols, Conexes supports bi-directional, real-time data exchange. It ensures that sensitive patient information remains safe while still providing digital innovators with the flexibility they need to build new and impactful solutions.
Conexes provides API packs that group related functions together. By subscribing to the Demographics, Documents, and Appointment Packs, innovators gain access to the essential data services required to begin a successful Access Rio integration project. Each pack addresses a critical aspect of healthcare operations and together they form a strong foundation for building innovative digital services.
The Demographics Pack is one of the most fundamental components of Access Rio integration. Patient identification and accurate demographic details are at the heart of every clinical and administrative process. Without reliable demographic data, even the most sophisticated healthcare application risks producing errors that could affect patient safety.
This pack includes services that allow external systems to retrieve patient details such as names, dates of birth, addresses, and GP information. It also provides functionality to search for patients or check whether a record already exists in Access Rio, reducing the likelihood of duplicate records. Additionally, innovators can access details of a patient’s key contacts, including family members and healthcare professionals, ensuring that information is comprehensive and up to date.
By integrating with the Demographics Pack, digital health solutions can streamline patient registration processes, verify records in real time, and ensure that clinicians have access to the correct patient information at the point of care.
Clinical documentation is central to patient care. The Documents Pack allows healthcare organisations and digital innovators to manage documents within Access Rio more effectively. With this pack, external systems can upload, retrieve, and list patient documents securely, ensuring that all relevant information is stored in a single, authoritative system of record.
For example, a mobile healthcare app could enable clinicians to upload consultation notes or scanned test results directly into Access Rio while still at the patient’s bedside. Similarly, third-party applications could retrieve a patient’s document history to support ongoing treatment or care planning.
The Documents Pack reduces the risks associated with paper-based or siloed digital records, supporting the NHS goal of moving towards a fully paperless healthcare system. For innovators, it provides the flexibility to build solutions that ensure timely and accurate document management, enhancing both clinical efficiency and patient safety.
Appointments are a critical touchpoint for patients and clinicians, and effective scheduling is essential to smooth healthcare delivery. The Appointment Pack is designed to provide a comprehensive set of services for booking, managing, and tracking appointments within Access Rio.
With this pack, external systems can retrieve appointment details for healthcare professionals, access full appointment lists for patients, and even create new bookings in real time. The API also supports appointment cancellations, updates, and the retrieval of consultation mediums such as face-to-face, telephone, or video consultations. Push notifications are available to alert users to changes in appointment status, ensuring that both patients and clinicians remain informed.
Another valuable feature of the Appointment Pack is its support for daily team planners, allowing clinicians to allocate patients efficiently across multidisciplinary teams. By providing access to outcomes and referral data, the pack also ensures that appointments contribute to a broader picture of the patient journey.
For digital innovators, integrating the Appointment Pack into Access Rio means building solutions that reduce administrative burden, minimise missed appointments, and improve the overall patient experience.
When working with patient data, security is paramount. The Conexes platform ensures that all interactions with Access Rio are protected through SSL certificates, VPN connections, and strict access controls. Each API call is logged in a full audit trail, giving Trusts complete oversight of how data is accessed and shared.
For digital health innovators, this means peace of mind. By leveraging Conexes for Access Rio integration, they can develop solutions that not only deliver new functionality but also meet the stringent data protection and governance standards expected within the NHS.
Before deploying live, all Access Rio integrations must undergo rigorous testing within the Conexes test and development ecosystem. This sandbox environment allows innovators to prototype their integrations safely, ensuring that they meet both functional and security requirements. Accreditation tests confirm that solutions handle error codes correctly, protect data quality, and align with best practices.
By completing this process, digital health innovators can be confident that their integration will perform reliably once connected to the Trust’s live Access Rio environment.
Navigating the technical and compliance complexities of Access Rio integration can be challenging without expert guidance. At 6B, we specialise in helping digital health innovators design, build, and deliver integrations that maximise the potential of the Conexes API. From selecting the right API packs to configuring secure connections and managing accreditation, we provide end-to-end support that ensures your project is delivered efficiently and safely.
With our experience and technical expertise, we enable innovators to focus on delivering solutions that enhance patient care while we handle the complexities of Access Rio integration.
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